Cancellation instructions

Cancellation instructions

Right of cancellation

You have the right to to withdraw from the contract within thirty days without stating any reasons.

The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the product(s).

To exercise your right of withdrawal, you must inform us (please insert your name, address, order number and, if available, your telephone number and email address) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use for it our standard cancellation form, which is, however, not compulsory.

To meet the cancellation deadline it is sufficient for you to send the notification of the exercise of the right of cancellation before before the expiry of the cancellation period by email to

Consequences of cancellation

If you withdraw from this contract, we must return all payments we have received from you (with the exception of shipping costs) immediately and at the latest within thirty days from the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed otherwise..

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts

− for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs,
− for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded,
− for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
− for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature,
− for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence,
− for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.